Shipping policy
Which countries do you ship to?
We provide worldwide shipping for all Optiwise Camera products. Some products are only available in specific regions. Please check the product page for details or if you don't find the corresponding district, please contact us via service@Optiwisecam.com.
How much does shipping cost?
We provide FREE SHIPPING for any purchase above 120 US Dollar
| Country | Shipping Cost |
| United State | 10 USD / Pce |
| EU | 10 USD / Pce |
| Canada, Mexico, UK, Australia & New Zealand | 20 USD / Pce |
| Mid East | 20 USD / Pce |
| Asia | 10 USD / Pce |
How long does shipping take?
For Optiwise Camera
Products are either ship from local warehouse or global warehouse based in HongKong, they should reach their destination within 5-7 business days from local Warehouse or 15 business days from Optiwise Camera HUB depending on your location.
*In most cases, the package will be delivered within the estimated time of arrival. But sometimes the actual delivery date may be affected by external factors such as weather conditions. Please refer to the tracking information for the most accurate delivery date.
How long does it take for my order to be processed and sent?
Once your payment is verified, we will process and ship your order within 3-5 business days. You will receive a notification once your order has been shipped. And then shipped via FedEx, UPS, TNT or other local carrier.
The tracking states that my package has been delivered, but I have not received anything yet. What can I do?
In this case we recommend you to contact your carrier first and find out what the status of your package is.
Please contact with us under service@optiwisecam.com if the carrier customer service cannot help you and we will open a case as a missing package.
Why have I only received part of my order?
Some of the items could be sent separately and the second (sometimes more) tracking number(s) cannot be displayed on the order page. In this case, please wait for 2-3 days and if the package still hasn't arrived after that, please contact us under service@optiwisecam.com.